Security Policy

The information security management system used to provide the Service shall be assessed by independent third-party auditors as described in the following audits and certifications ("Third-Party Audits") on not less than an annual basis.

ISO 27001 - Decisity has been audited by an independent firm who has confirmed that Decisity meets the ISO 27001:2022 requirements.

Third-Party Audits are made available to You as described in Section 8.1.

To the extent that Decisity decides to discontinue a Third-Party Audit, Decisity will adopt an equivalent, industry-recognized framework.

Customer Data will be hosted by Decisity in data centers located within the region(s) specified in the applicable Agreement between Decisity and the Subscriber.

Any Customer Data that is processed by Decisity's vendors will similarly be restricted to being located in the EU or be fully compliant with GDPR.

Decisity encrypts Customer Data at-rest using AES 256-bit (or better) encryption. Decisity uses Transport Layer Security 1.2 (or better) for Customer Data in-transit over untrusted networks.

With respect to encryption keys, we regularly rotate encryption keys and utilize hardware security modules to safeguard critical security keys. Decisity logically separates encryption keys from Customer Data.

Decisity personnel access to our Cloud Environment is with a unique user ID and is consistent with the principle of least privilege. Access requires a secure connection, multi-factor authentication, and passwords meeting or exceeding reasonable length and complexity requirements.

Decisity personnel will not access Customer Data except (i) to provide or support the Service or (ii) to comply with the law or a binding order of a governmental body.

In accessing our Cloud Environment, our personnel will use laptops that utilize security controls that include encryption and that also include endpoint detection and response tools to monitor and alert for suspicious activities and malicious code and vulnerability management as described in Section 4.7.

Decisity shall protect its Cloud Environment using at least industry standard firewall and security practices.

Our Cloud Environment leverages industry-standard threat detection tools with daily signature updates, which are used to monitor and alert for suspicious activities, potential malware, viruses and/or malicious computer code (collectively, "Malicious Code"). Decisity does not monitor Customer Data or Input for Malicious Code.

Decisity engages an independent third party to conduct penetration tests of the Service at least annually. Summary results of such penetration tests can be made available to You as described in Section 8.1 at your request.

Vulnerabilities that meet defined risk criteria are promptly flagged and prioritized for remediation based on their potential impact on the Service. Upon discovery, Decisity will use commercially reasonable efforts to remediate:

• Critical vulnerabilities within 48 hours,
• High-severity vulnerabilities within 7 days, and
• Medium- and low-severity vulnerabilities within 90 days.

Decisity maintains security awareness and training programs for its personnel including at time of on-boarding.

Decisity personnel are required to sign confidentiality agreements and are required to acknowledge responsibility for reporting security incidents involving Customer Data.

Decisity reviews the access privileges of its personnel to Decisity cloud environment at least annually, and removes access on a timely basis for all separated personnel.

Decisity ensures that any of its vendors that process Input or Customer Data maintain security measures consistent with our obligations under this Security Addendum.

Our Cloud Environment (Azure) is maintained by one or more cloud service providers. We ensure that our cloud service providers data centers have appropriate controls as audited under their third-party audits and certifications. Each cloud service provider shall have SOC 2 Type II annual audit and ISO 27001 certification, or industry recognized equivalent frameworks. Such controls include:

• Physical access to facilities are controlled at building ingress points;
• Visitors are required to present ID and must be signed in;
• Physical access to servers is managed by access control devices;
• Physical access privileges are reviewed regularly;
• Facilities utilize monitor and alarm response procedures;
• Facilities utilize CCTV;
• Facilities have adequate fire detection and protection systems;
• Facilities have adequate back-up and redundancy systems; and
• Facilities have appropriate climate control systems.

Decisity does not maintain physical offices other than for limited corporate and executive purposes. Under no circumstances is Customer Data stored or hosted at such offices.

If Decisity becomes aware of a breach of security leading to the destruction, loss, alteration, unauthorized disclosure of, or access to Customer Data (a "Security Incident"), Decisity shall notify You without undue delay, and in any case, within 72 hours after becoming aware. You will be notified at the security notice email address indicated on your currently operative order form or as otherwise determined appropriate by Decisity.

In the event of a Security Incident as described above, Decisity shall promptly take reasonable steps to contain, investigate, and mitigate any Security Incident. Any security relevant logs that record changes to the system, shall be preserved for at least one year.

Decisity shall provide You with timely information about the Security Incident, including the nature and consequences of the Security Incident, the measures taken and/or proposed by Decisity to mitigate or contain the Security Incident, the status of our investigation, and a contact point from which additional information may be obtained. Notwithstanding the foregoing, Customer acknowledges that because Decisity personnel may not have visibility to the content of Customer Data, it may be the case that we are unable to provide detailed analysis of the type of Customer Data impacted by the Security Incident. Communications in connection with a Security Incident shall not be construed as an acknowledgment by Decisity of any fault or liability with respect to the Security Incident.

Upon request, and at no additional cost to Customer, Decisity shall provide Customer, and/or its appropriately qualified third-party representative (collectively, the "Auditor"), access to reasonably requested documentation evidencing our compliance with our obligations under this Security Addendum in the form of, as applicable a copy of our (i) ISO 27001 certificate (ii) a summary of the results of our most recently completed penetration test, and (iii) data flow diagrams for the Service (collectively with Third-Party Audits, "Audit Reports"). Where an Auditor is a third-party, such third party will be required to execute a separate confidentiality agreement with Decisity prior to any audit, Pen Test, or review of Audit Reports, and Decisity may object in writing to such third party if in Decisity's reasonable opinion, the third party is not suitably qualified. Any such objection will require You to appoint another third party or conduct such audit, Pen Test, or review. Decisity is not responsible for any expenses incurred by an Auditor in connection with any review of Audit Reports, or an audit or Pen Test.

It is the Customer's responsibility to ensure that it is authorized to use any Input or Customer Data with the Service and that Your usage complies with relevant legal and regulatory obligations.

You are responsible for managing and protecting Your credentials to access the Service. User credentials must be kept confidential and may not be shared with unauthorized parties. You must promptly report any suspicious activities related to Your account(s) (such as when You reasonably believe that credentials have been compromised).

You are responsible for keeping Your relevant IT systems (such as the browser You use to access the Service) up-to-date and appropriately patched.